Shipping and delivery
Last updated: 29 June 2026
Every Couch and Chase item is handmade to order, so delivery has two stages: making time and shipping time.
Making time
My usual making time is 14 to 21 days from the date of order.
This does not include delivery time.
During busy periods, making times may be up to 28 days. If your order is likely to take longer than usual, I will let you know.
Because each item is made to order, we do not usually offer rush orders.
UK delivery
UK delivery is calculated at checkout.
I usually use Royal Mail Tracked 24 after your item has been made. This is a tracked service and you will receive tracking details once your parcel has been dispatched.
I may occasionally use another suitable delivery provider.
We ship across the UK, including the Highlands, islands and Channel Islands, but excluding Northern Ireland. I do not ship to Europe, or worldwide.
Delivery costs
Delivery costs are shown at checkout before you pay.
We aim to charge the standard Royal Mail Tracked 24 cost and do not currently offer free shipping.
Tracking
Once your order has been dispatched, you will receive a tracking number.
Please use this to follow your parcel’s progress.
Safe place delivery
Royal Mail or the delivery provider may allow you to choose a safe place or delivery preference.
If you ask for your parcel to be left in a safe place, with a neighbour or in another chosen location, this is at your own risk once the parcel has been marked as delivered.
If you cannot find a parcel that has been marked as delivered, please contact us and we will help you contact Royal Mail or the relevant delivery provider.
Missing or delayed parcels
If your parcel has not arrived within 14 days of dispatch, please contact us at couchandchase@gmail.com.
We will check the tracking information and contact Royal Mail or the delivery provider where needed.
If the delivery provider confirms the parcel is lost, we will discuss the next steps with you.
Incorrect address details
Please make sure your delivery address is correct when placing your order.
We cannot be responsible for delays, failed delivery or lost parcels caused by incorrect or incomplete address details provided at checkout.
If a parcel is returned to us because the address was incorrect or delivery was not completed, you may need to pay the postage cost for the parcel to be sent again.
International delivery
Couch and Chase does not ship outside the UK (excluding Northern Ireland).
Questions
For delivery questions, please contact us:
Email: couchandchase@gmail.com
Contact page: www.couchandchase.co.uk/pages/contact
Cold weather welfare
Science, Experience and Expertise
Your Dog
ientific research highlights several distinctaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani
ientific research highlights several distinct
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani
ientific research highlights several distinct
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani
ientific research highlights several distinct
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani
ientific research highlights several distinct
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani