Privacy policy
Last updated: 29 June 2026
This privacy policy explains how Couch and Chase collects, uses and protects your personal information when you visit our website, place an order or contact us.
Who we are
Couch and Chase is a UK-based sole trader business run by Jane Kelly.
Trading name: Couch and Chase
Owner: Jane Kelly
Website: www.couchandchase.co.uk
Email: couchandchase@gmail.com
Contact page: www.couchandchase.co.uk/pages/contact
Business/correspondence address: Kitts Barn, Benson Lane, Catforth, Preston, Lancashire, PR4 0HY
What information we collect
We may collect the following information:
- your name
- billing address
- delivery address
- email address
- phone number, if provided at checkout
- order details
- payment information, processed securely by our payment providers
- dog measurements and sizing information
- custom order details
- any notes, photos or information you choose to provide
- account login details if you create a customer account
- messages sent through our contact form, email or social media
- website usage information, such as pages viewed and how visitors use the site
How we collect your information
We collect information when you:
- place an order
- create a customer account
- contact us by email, contact form or social media
- provide measurements or custom order details
- send us photos or feedback
- browse or use our website
- interact with our adverts or social media pages
Some information may also be collected automatically through cookies and similar technologies.
How we use your information
We use your personal information to:
- process and fulfil your order
- create your made-to-order item
- contact you about your order
- arrange delivery
- respond to messages, questions or complaints
- process payments and refunds
- manage customer accounts
- improve our website and customer experience
- understand how people use our website
- measure and improve advertising
- prevent fraud and keep the website secure
- keep business and tax records
- comply with legal obligations
Our lawful reasons for using your information
We use your information where:
- it is needed to fulfil your order or take steps before entering into a contract with you
- we need to comply with a legal obligation
- we have a legitimate business interest, such as responding to enquiries, improving the website, keeping records or protecting the business
- you have given consent, such as for certain cookies or use of customer photos for marketing
Where we rely on consent, you can withdraw your consent at any time.
Payments
Payments are processed securely through Shopify Payments, Shop Pay and PayPal.
We do not store your full card details.
Payment providers may process your information in line with their own privacy notices and security processes.
Sharing your information
We only share personal information where needed to run the business, fulfil your order or comply with the law.
This may include sharing information with:
- Shopify, which hosts and powers our online store
- payment providers, including Shopify Payments, Shop Pay and PayPal
- delivery providers, such as Royal Mail
- website analytics providers, such as Google Analytics
- advertising platforms, such as Meta/Facebook
- professional advisers, such as accountants, if needed
- legal, regulatory or tax authorities, if required
We do not sell your personal information.
International transfers
Some of the services we use may process personal information outside the UK.
Where this happens, we expect our service providers to use appropriate safeguards required by data protection law.
Customer photos, reviews and testimonials
We may ask for permission to use customer photos, reviews or testimonials for marketing.
We will only use customer photos for marketing where you have given permission.
You can withdraw permission by contacting us, although we may not be able to remove content that has already been printed or used in materials that are no longer under our control.
How long we keep your information
We keep personal information only for as long as needed.
Order and transaction records may be kept for as long as required for tax, accounting, legal and business record purposes.
Messages, measurements and order details may be kept so we can deal with customer service, repeat orders, alterations, disputes or legal requirements.
Where information is no longer needed, we will delete it or anonymise it where reasonably possible.
Your rights
Depending on the circumstances, you may have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your information
- ask us to restrict how we use your information
- object to certain uses of your information
- withdraw consent where we rely on consent
- ask for your information to be transferred to another provider
To make a request, please contact couchandchase@gmail.com.
We may need to verify your identity before responding.
Cookies
Our website uses cookies and similar technologies.
Some cookies are needed for the website to work properly. Others may be used for analytics, advertising or improving the customer experience.
Please see our Cookie policy for more information.
Security
We take reasonable steps to protect your personal information.
However, no website, email system or online service can be guaranteed to be completely secure.
Complaints
If you have any questions or concerns about how we use your personal information, please contact us first so we can try to help.
Email: couchandchase@gmail.com
You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
Updates to this policy
We may update this privacy policy from time to time.
The latest version will always be available on our website.
Cold weather welfare
Science, Experience and Expertise
Your Dog
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ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani
ientific research highlights several distinct
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani
ientific research highlights several distinct
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani
ientific research highlights several distinct
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani
ientific research highlights several distinct
ways cold weather impacts canine health,
ranging from increased joint discomfort to
neurological and immune system responses.
Access the American Kennel Club or read the
World's Veterinary Journal for a deeper dive into
how environmental temperature affects your
dog's physiological responses. [1, 2, 3, 4]
Key findings from veterinary and scientific
research include:
1. Joint Pain and Arthritis
Just like in humans, cold ambient temperatures
cause muscles and joints to tighten, worsening
the symptoms of cani